Question 1

My mobile country code is not listed.

XSEED Education · Accepted Answer

Please click here to raise a request or write to us at contact@xseededucation.com.

Question 2

I have not received the OTP.

XSEED Education · Accepted Answer

Please check your mobile number or email ID. It is normal for the OTP to take up to a minute to arrive.

If you still aren’t receiving the OTP, please click here to raise a request or write to us at contact@xseededucation.com.

Question 3

I am getting the error "Invalid OTP."

XSEED Education · Accepted Answer

Wait at least a minute before requesting another OTP if you do not receive the first one. In case you’ve made multiple requests, please enter the latest received OTP.

Question 4

If I install the app on a new phone, will the notes and questions I added still be visible?

XSEED Education · Accepted Answer

Yes, the notes and questions you add in the app are linked to your account (mobile number or email id). If you login with the same mobile number or email id on a different phone, all your notes and questions will remain intact.

Question 5

After entering OTP, the app is freezing/hanging at the login screen.

XSEED Education · Accepted Answer

Please update the app to the latest version or simply uninstall and reinstall it. If you still face the same issue, please write to us at contact@xseededucation.com.

Question 6

While opening the app, the app is stuck at the loading screen for a long time.

XSEED Education · Accepted Answer

Please update the app to the latest version or simply uninstall and reinstall it. If you still face the same issue, please write to us at contact@xseededucation.com.

Question 7

How do I change my email address in my SuperTeacher account?

xseed · Accepted Answer

You can edit and change your email address by going to profile page in the SuperTeacher app. You will find the profile on the top right corner by clicking the menu.

Question 8

I don't have a license code. How do I get one?

XSEED Education · Accepted Answer

Please approach your XSEED Leader or Admin for the School Code.

Question 9

I am getting the error "License code is invalid" or "License code already used."

XSEED Education · Accepted Answer

License codes can't be used by more than one teacher. Please check with your XSEED Leader for a valid license code. If you still get an error, please click here to raise a request or write to us at contact@xseededucation.com.

Question 10

I am a parent or private tutor who wants to get a license code for using XSEED Super Teacher App.

XSEED Education · Accepted Answer

Currently licenses are only provided to teachers of SuperTeacher partner schools.

Question 11

How do I disable the access of my teacher who no longer work with our school?

xseed · Accepted Answer

You can remove teachers by going to Settings - User & Access Management in the Teacher App. Select the teacher you want to remove and click on Delete icon.

Question 12

The App is not allowing me to choose the grade and subject I teach.

XSEED Education · Accepted Answer

XSEED currently provides access for 3 early childhood grades and Grades 1-8. Grades 9 and higher are not available.

The subjects available in all countries are English, Mathematics, Science, and Computer Science. Environmental Science, Social Science and Hindi are available only in India.

Question 13

I am not able to get access to all grades and subjects in the app.

XSEED Education · Accepted Answer

You can have access to a maximum of 6 grade/subject combinations at a given time. You can change this at your convenience to get access to any grade/subject you need to view, provided your school has a subscription for it.

Question 14

I need continuous access to more than 6 grade/subject combinations.

XSEED Education · Accepted Answer

By default you get only access to a maximum of 6 grade/subject combinations. If you need more, please approach your XSEED Leader to change the count from Settings - User and Access Management.

Question 15

I cannot find early childhood grades (e.g., Nursery, Lower/Upper Kindergarten) in the grade list under any subject.

XSEED Education · Accepted Answer

Our Early Childhood program is integrated and thematic, with Day Plans that include all subjects. Therefore it is treated as a single, separate subject. Please choose the subject Early Childhood to access to all Lesson Plans for pre-primary grades (e.g., Nursery, Lower/Junior Kindergarten, and (Upper) Kindergarten).

Question 16

How do I get access to more than one grade for a subject?

xseed · Accepted Answer

In your profile page, first select the subject, and then choose all the grades you want access to. Teachers can choose a maximum of 6 subject/grade combinations at a time. You can always edit your subject/grade combinations at any time in your profile.

Please note, for pre-primary grades, you only need to select the grade level under the Early Childhood subject to get access to ALL subjects for that grade.

Question 17

Where can I check the answers for the worksheet?

XSEED Education · Accepted Answer

In the Assessment section of the Lesson Plan, you will find a button that says Check Worksheet. Click it to show the worksheet filled with model answers.

Question 18

How do I stop my mobile notifications from disturbing my class?

XSEED Education · Accepted Answer

Please put your phone on Do Not Disturb mode while conducting your class. This will prevent any unwanted notification, messages showing up in the screen during the screen-sharing or casting.

Note: Please don’t put the phone on Airplane mode — this will turn off mobile data and prevent you from using the app, except for any downloaded lesson plans, which you can use in Offline Mode.

Question 19

I have rated the lesson plan. How can I write more detailed feedback?

XSEED Education · Accepted Answer

You can always write your feedback to us at contact@xseededucation.com.

Question 20

I handle multiple sections in a grade. How can I swipe and mark for each section as completed?

XSEED Education · Accepted Answer

A lesson plan can be swiped to mark as complete only once in a year. We suggest you complete the class for all your sections before swiping to mark it completed.

Question 21

Some text in the lesson plan is garbled or appears as code.

XSEED Education · Accepted Answer

Please update the app to the latest version. If the issue persists, please write to us at contact@xseededucation.com.

Question 22

Where can a I find the Block Assessment Report?

xseed · Accepted Answer

The Block Assessment Report is not available in the App but can be found in the Student Workbook. You may check the daily assessment rubrics in the lesson plans, which contain the same details for each learning outcome of a Block.

Question 23

Why does it show "Lesson Plan not yet available" for certain lessons?

xseed · Accepted Answer

The lesson plans are released based on pre-defined dates, which are mapped to your school’s academic calendar. Please check with your school’s XSEED Leader for more information.

Question 24

When I click on the Practice Questions button, I see Content Book pages. Where can I find the Practice Questions and their answers?

xseed · Accepted Answer

The Practice Questions can be found after the Content Book pages. Simply flip to the final page(s) of the Content Book file to see them. The answer guide is still accessible by clicking on the Show Answer button.

Question 25

Page numbers for Content Book pages and student worksheet are not present in the PDFs on XSEED SuperTeacher. How can I easily direct students to open to the right page?

xseed · Accepted Answer

Worksheets have a number at the top left that indicates the Block and lesson number, for instance Worksheet 10.3 is for Block 10, lesson 3. The Content Book is also clearly divided into Blocks, with 1-2 pages for each lesson. For example, you may instruct students to turn to or read Block 10, Lesson 3.

Question 26

The visuals in the videos don't always match the ones in the Content Book, especially in texts in English and Early Childhood grades. Won't children get confused?

xseed · Accepted Answer

The video versions of English and Early Childhood texts are often created using animated characters, different style of artwork, or other visuals to assist in comprehension and make them more engaging. You may explain this to students and ask questions about the differences in visuals they have noticed, but the most important thing is that you focus on the comprehension of the text (which the children should both read and listen to).

Question 27

The definitions are not showing for all key words. Is this an error?

xseed · Accepted Answer

Definitions appear for keywords only in the XSEED One version of SuperTeacher, currently available for Grades Nursery-G6. Grades 7-8 of XSEED One will be released in the next academic year. Other variants of SuperTeacher have keywords only, without definitions. Check with your school adminstrator to find out which variant of SuperTeacher you have.

Question 28

I added a note, but I don't see it in the Lesson Plan.

XSEED Education · Accepted Answer

The notes added in a particular step (Action, Analysis, or Application) will be available at the bottom of that step. Scroll down in the Teacher’s View to find your saved notes.

Question 29

Can I add multiple notes in the same section?

XSEED Education · Accepted Answer

No, you add only one note in a section. However, you can make that note as long as you’d like and also add bullet points for organization. You can also edit the note repeatedly to keep adding points later.

Question 30

How quickly will I get reply to my question in a Lesson Plan?

XSEED Education · Accepted Answer

Our academic team tries to answer questions as quickly as possible. You can expect a reply within 3 working days.

Question 31

How can I go back to teacher's view mode when I've finished teaching my lesson?

XSEED Education · Accepted Answer

Tap on your mobile screen in the Student’s View and click on the Cancel option to go back to the Teacher’s View. We recommend that you stop screen-sharing/casting BEFORE moving back to the teacher’s view.

Question 32

How can I conduct pair or group work activities in an online class where students are all at home?

XSEED Education · Accepted Answer

We recommend using breakout rooms, which are available in most major videoconferencing platforms. For some activities that require students to work together on the same physical resources, you could ensure at least one student per group has the resources. You can also choose to do a demo or show a video instead.

Question 33

What can I do if students in my online class don't have their workbooks?

XSEED Education · Accepted Answer

Instruct students to write the questions and answers in their notebooks or on a separate sheet of paper.

Question 34

Should I keep the screen shared all the time during the class?

xseed · Accepted Answer

We recommend turning OFF screen sharing during the student discussions so you can look at students’ faces as they are responding, and students can see each other. Don’t forget to turn screen sharing on again for explanations!

Question 35

Should I make separate slides to direct student attention to just one question/instruction instead of using SuperTeacher app, where multiple questions or instructions may appear on the same slide?

xseed · Accepted Answer

Making separate slides is not recommended. When teachers want to direct students' attention to a certain question or content, we recommend using Annotate feature of the videoconferencing platform. This leads to higher student engagement and also saves time and effort for the teacher.

Question 36

Some instructions with higher level vocabulary (e.g., "Summarize responses.") appear in the Students' View. Is it ok for students to view these? What should I do if students cannot understand them?

xseed · Accepted Answer

There is no harm in students viewing these instructions, and it helps them know what to expect from the teacher. We recommend teachers say things like, “OK, now let’s summarize your responses!” before actually summarizing, to help students learn this important academic vocabulary.

Question 37

How do I stop the audio instructions after I've started them?

XSEED Education · Accepted Answer

In the Teacher’s View, you will find the play controls at the bottom of the screen when the voiceover audio is playing. You can click on the pause button to pause temporarily, or click the close ‘X’ link to stop the audio playback completely.

In the Student’s View, tap on your mobile screen to find the play controls to pause or stop the audio playback.

Question 38

Will the notes I've entered into lessons via My Notes in the mobile version appear in the Web version as well?

xseed · Accepted Answer

Yes, all notes entered in any version after logging in will be synced to the app and appear on any device used to open it.

Question 39

Can I use the Web version directly with Google Meet, Zoom, MSTeams, and other videoconferencing platforms to share my screen during an online class? What software is required?

xseed · Accepted Answer

The Web version of XSEED SuperTeacher can be shared directly over all major videoconferencing platforms. A web browser such as Chrome or Safari is the only software needed.

Question 40

I would like to increase the font size of the slides in Students' View on the Web version so that it's easier for students to read. How can I do this?

xseed · Accepted Answer

You can adjust the zoom of your browser to find the optimal size for your system/settings. In Google Chrome, this can be found by clicking on the 3 dots at the top right of the browser window.

Question 41

Can I use the mobile version and Web version simultaneously?

xseed · Accepted Answer

Yes! In fact, for a given lesson it can be useful to have the Teacher’s View open on your mobile device and Students’ View open on your computer simultaneously. This way you can see the Teacher Tips and scroll through the lesson quickly while students see just a single instruction, question, video, or explanation!

Question 42

Where can I see the student XSEED IDs?

xseed · Accepted Answer

The admin can go to Settings - Manage Class in the SuperTeacher app. Here, the students will be listed gradewise, and the XSEED IDs will also be available.

Question 43

A parent has completed registration, but they are not able to see any News Feed posts or Homework. What should they do?

xseed · Accepted Answer

Please check if the student has been assigned to a section (Settings - Manage Class). The admin can select the student and assign them to a section by clicking on the three dots. Once this action is done, parents will be able to see the announcements and homework.

Question 44

A parent has accidentally registered their child in a different grade or section. How can I move the student to the correct grade/section?

xseed · Accepted Answer

The admin can go to Settings - Manage Class, select the required student and move him/her to the required grade and/or section by clicking on the three dots on the top right corner.

Question 45

A teacher is not able to see the Home page (Lesson plans). They are only able to view other modules.

xseed · Accepted Answer

The teacher might not have a SuperTeacher license enabled for his/her account. The admin can go to Settings - User and Access Management, select the required user, and assign the SuperTeacher license to them.

Question 46

How can teachers view their list of students?

xseed · Accepted Answer

The admin will need to provide the required section access to the teacher. This can be done from Settings - User and Access Management. The admin can select the teacher and provide them the Section administration access. Once done, the teacher will be able to go to Settings - Manage Class and view the students.

Question 47

Can we delete teachers who have left the school?

xseed · Accepted Answer

Admin can go to Settings - User and Access Management. Simply select the required teachers and remove them.

Question 48

Can we delete students who have left the school?

xseed · Accepted Answer

Admin can go to Settings - Manage Class. Select the required grade and student(s), and then remove them.

Question 49

What are the other features for the admin?

xseed · Accepted Answer

Apart from Teacher and Student Management, admins will be able to add non-XSEED subjects for sending Homework. This can be done from Settings - User and Access Management - Scroll to the bottom of the screen.

Question 50

How can Admin make another teacher or staff member an Admin?

xseed · Accepted Answer

The admin can assign another teacher as an admin by moving the toggle from 'Teacher' to 'Admin' in User and Access Management.

Question 51

How can Admin increase the number of grade-subject combinations for a teacher?

xseed · Accepted Answer

The admin can control a teacher's access to the count of subject-grade combinations from Settings - User and Access Management. The admin can select the number of grade-subject combinations a teacher can view at a time (from 6 to 16). In case a teacher requires MORE than 16 subject-grade combinations, please write to us at contact@xseededucation.com.

Question 52

What are all the actions that we can do in Results module?

xseed · Accepted Answer

In the SuperTeacher Teacher App, users will be able to Setup the Learnometer test and enter marks in the Results Module, which are displayed as student performance graphs. For each student, they will be able to add remarks, certificates, work samples, and certificates. They will also be able to see the Learnometer results and performance graphs based on mark entry here for each child.

Question 53

Can everyone access Results module?

xseed · Accepted Answer

The Results module in SuperTeacher app will be visible for all teachers. The student list will be based on the classes alloted to them.

Question 54

How do I mark entry for XSEED subjects?

xseed · Accepted Answer

Teachers can go to Results module, select the required exam, and then select the required grade, section and subject. There they may enter the maximium marks and then enter the student scores.

Question 55

What does the admin need to do to set up the Learnometer Test?

xseed · Accepted Answer

Admins can schedule the Learnometer Test for all grades once it is made available by XSEED. To do so, they can select the desired section by clicking on Schedule button, then enter the preferred start date and time for the test. The Invigilator Code required for the test will be provided once the test is scheduled.

Question 56

Can teachers also set up the Learnometer Test? What do they need to do?

xseed · Accepted Answer

Teachers can schedule the Learnometer test for the grades they have been granted access to, as assigned by the Admin in User Access Management. To schedule the test, teachers can select the desired section by clicking on the Schedule button, then enter the preferred start date and time for the test. The Invigilator Code required for the test will be provided once the test is scheduled.

Frequently Asked Questions

Login & Registration

My mobile country code is not listed.

I have not received the OTP.

I am getting the error “Invalid OTP.”

If I install the app on a new phone, will the notes and questions I added still be visible?

After entering OTP, the app is freezing/hanging at the login screen.

While opening the app, the app is stuck at the loading screen for a long time.

How do I change my email address in my SuperTeacher account?

License Code

I don’t have a license code. How do I get one?

I am getting the error “License code is invalid” or “License code already used.”

I am a parent or private tutor who wants to get a license code for using XSEED Super Teacher App.

How do I disable the access of my teacher who no longer work with our school?

Grade / Subject Access

The App is not allowing me to choose the grade and subject I teach.

I am not able to get access to all grades and subjects in the app.

I need continuous access to more than 6 grade/subject combinations.

I cannot find early childhood grades (e.g., Nursery, Lower/Upper Kindergarten) in the grade list under any subject.

How do I get access to more than one grade for a subject?

Lesson Plan

Where can I check the answers for the worksheet?

How do I stop my mobile notifications from disturbing my class?

I have rated the lesson plan. How can I write more detailed feedback?

I handle multiple sections in a grade. How can I swipe and mark for each section as completed?

Some text in the lesson plan is garbled or appears as code.

Where can a I find the Block Assessment Report?

Why does it show “Lesson Plan not yet available” for certain lessons?

When I click on the Practice Questions button, I see Content Book pages. Where can I find the Practice Questions and their answers?

Page numbers for Content Book pages and student worksheet are not present in the PDFs on XSEED SuperTeacher. How can I easily direct students to open to the right page?

The visuals in the videos don’t always match the ones in the Content Book, especially in texts in English and Early Childhood grades. Won’t children get confused?

The definitions are not showing for all key words. Is this an error?

My Notes

I added a note, but I don’t see it in the Lesson Plan.

Can I add multiple notes in the same section?

How quickly will I get reply to my question in a Lesson Plan?

Conducting Class

How can I go back to teacher’s view mode when I’ve finished teaching my lesson?

How can I conduct pair or group work activities in an online class where students are all at home?

What can I do if students in my online class don’t have their workbooks?

Should I keep the screen shared all the time during the class?

Should I make separate slides to direct student attention to just one question/instruction instead of using SuperTeacher app, where multiple questions or instructions may appear on the same slide?

Some instructions with higher level vocabulary (e.g., “Summarize responses.”) appear in the Students’ View. Is it ok for students to view these? What should I do if students cannot understand them?

How do I stop the audio instructions after I’ve started them?

Web Version

Will the notes I’ve entered into lessons via My Notes in the mobile version appear in the Web version as well?

Can I use the Web version directly with Google Meet, Zoom, MSTeams, and other videoconferencing platforms to share my screen during an online class? What software is required?

I would like to increase the font size of the slides in Students’ View on the Web version so that it’s easier for students to read. How can I do this?

Can I use the mobile version and Web version simultaneously?

Admin